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Knowledge Base
Getting Started
6
Getting started with Helprace
Your user profile, preferences and requests manager
Branding your Helprace to match your business profile
Solving your first support ticket in Helprace
Converting customers' emails into Helprace tickets
Tickets
39
Replying to Tickets
When a user with many emails contacts me, where will my reply be sent?
Phone Tickets
Favicon badge counters for ticket filters
Forwarding tickets and ticket replies
Email Setup
7
Adding mailboxes and setting up email forwarding
Setup DMARC to help with email delivery
Setup DKIM to help with email delivery
Set up SPF to help with email delivery
Sending emails via custom SMTP
Community
18
How to export full Community and Knowledge Base data
Posting without signup
Praise channel
Problems channel
Ideas channel
Knowledge Base
8
Knowledge base articles
Article comments
Article usefulness rating
How to pin Knowledge Base articles to the top
Agent collision detection for articles and topics
Integration
9
Converting live chat history and offline messages to tickets
Webhooks
Building Custom Apps
Feedback Widget plugin & SSO Integration for Wordpress
Adding Community & Knowledge Base search field to your site
Best Practices
3
Creating mailboxes and separating tickets received at different addresses
Organizing content for optimum engagement
Formatting guide for your knowledge base articles
User Portal
9
Spaces
Space restrictions
Apps in Helprace
Remove Updates, Knowledge Base, Problems, Questions, Ideas, Praise from User Portal
Creating an Ideas Lab (video)
End-user guide
8
How to register and participate in a Helprace portal
How to submit a request to the support team
Deleting your topics, replies and comments
Deleting your tickets
Deleting your profile as a user
General
15
Using the Trash folder for articles and topics
User data privacy guide (GDPR compliance)
Changing your data hosting region
Disabling the Contact Cloud app
Deleting your Helprace account
Frequently Asked Questions
2
What is an agent (in billing terms)?
Why can't I sign up or log in to my Helprace account?
User Management
8
Changing user roles
User roles
Editing user profile details
Merging users
Blocking a user
Visual Editor
2
Autogenerated table of contents
Syntax highlighting for code snippets
User Portal Customization
2
Adding live chat to your user portal
User portal customization (CSS, Header & Footer)
Teams, Groups & Organizations
4
About Teams, Groups & Organizations
Teams
User Groups
Organizations
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