Why can't I sign up or log in to my Helprace account?

Having trouble logging in, signing up or creating your very own Helprace? Read on.

Logging in

If you cannot remember your password, simply click on "Forgot Password" and you'll get a chance to reset your password through the email address you used to register with Helprace.

Tip: Check your Spam folder if you haven't received reset instructions after a few minutes.

All accounts are Helprace-wide. This means you can log in to someone else's Helprace community as a user regardless of whether you're a user, agent, admin or owner in a different Helprace account. Learn more about roles here.

Managing your email address

Once you've logged in, you can manage or edit your email address.

  1. Click on your name in at the top right of the User Portal.

  2. Click on the Emails & Notifications tab



  3. Primary Email - This is the email you used to sign up to your Helprace account. By clicking on the ( x ) button, beside the email, you can disassociate that email with your account.

    Secondary Email -
    If you'd like to add additional emails, you can do so here. You can make your secondary email addresses primary. 
    Tip: You cannot delete your only email address. You can only do so after adding a secondary address.
    Tip: Upon adding and verifying a secondary address, you will be able to log in using both addresses, but your password will remain the same.
  4. Click Save.

Creating your own Helprace as a user

While many join us with the intention of jumping into the admin's panel right away, we get even more users trying to set up their own Helprace after poking around in our User Portal as a user.

In that case, you can create a Helprace admin's account out of a user account. You can do so on the signup page.

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