Authentication options

You can configure the way users login to your Helprace on the Settings > SECURITY > Authentication page in the Admin Panel. 

Accidentally locked yourself out of the admin panel?
Log in at this page in case of emergency (replace "you" with your Helprace account subdomain):
https://you.helprace.com/backup-login

There is no link to this page from the user portal.

You'll find a reference of all login options below. At least one authentication option must be enabled at all times.

Authentication Options

Anonymous Access

Disable this option, if you would like users to access your site only after login or registration.

If this is the only selected option and thus there are no actual authentication options provided to the user, the Login button would be hidden. Agents can still login by navigating to /admin or /backup-login pages.

Helprace Login

Allow users to sign in with their Helprace accounts.

  • Allow new user registration - untick this option to remove the registration form from the user portal

Social Authentication

Allow your users to sign in using their favorite social account.

  • Facebook
  • Twitter
  • Google

Single Sign-On (SSO)

Single sign-on is a mechanism that allows you to authenticate users in your system and subsequently log them in to your Helprace portal. Single sign-on is based on JWT, a widely adopted open standard.

Learn more: Setting up Single Sign-On (SSO)

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