Single Sign-On, New Authentication Options and New Languages

Good Morning!

This is an exciting Monday for us at Helprace but more importantly for our customers :) We've launched our biggest update yet and (naturally) it means some BIG changes to take in.

Let's get right to it:

Single Sign-On

The biggest star of this release is Single Sign-On (SSO). You'll now be able to integrate your website or application's login system with your Helprace portal. This allows your agents, customers (or both!) to seamlessly login to Helprace when they login to your resource. Our Single Sign-On relies on JWT (JSON Web Tokens) technology for secure exchange of user data. Check the guide to get started: Setting up Single Sign-On based on JWT (JSON Web Token).

More on authentication

We have added an option to disable user registration. If your business requires you to have full control of new user creation, we're sure it's something you're gonna love.

There is also a setting that removes the user login form (agents can still login through a secret page). It is certainly a must for some Single Sign-On scenarios - for example, when every user must be logged in through your authentication system. It may also be useful in other cases, particularly when you'd like to limit user authentication to social logins only.

Also...

  • New dashboard with video tutorials and Helprace news. You'll see it when you login to Helprace the first time or when you click the Helprace logo in the Admin Panel.
  • We added a WYSIWYG rich text editor for customizing your macros, triggers and automations.
  • Helprace is now completely translated to 17 languages. Thanks a ton to everyone who helped:
    • Arabic (RTL UI is coming soon!)
    • Chinese Simplified
    • Danish
    • Dutch
    • French
    • German
    • Greek
    • Italian
    • Japanese
    • Malay
    • Norwegian Bokmål
    • Portuguese
    • Russian
    • Spanish
    • Turkish
    • Ukrainian
    • Vietnamese
  • + 5 partial translations in progress. We're almost there! Please share the love by Translating Helprace to your language.
    • Czech (22%)
    • Finnish (4%)
    • Korean (2%)
    • Polish (37%)
    • Swedish (43%)
  • The Feedback Widget is now responsive and looks much better on mobile phones and tablets.
  • 50+ improvements in speed, stability and usability, the majority of which was based on the feedback you've given us! Keep it up, Helpracers :)
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