Whenever the term agent is mentioned in the context of billing or plans, it encompasses all staff roles in your Helprace.
An agent is another word for one of your team members – someone you assign to perform functions inside your Helprace account. An agent can moderate your community, reply to tickets, post updates, articles and adjust site settings.
There are three agent roles in Helprace: Owner, Admin, and Agent. They all can access the Admin Panel, but have slightly different permissions while in your Helprace account (check Adding users, admins, agents to your Helprace for more information).
The cost of your Helprace subscription is based on the total number of agents you have, including all users with the Owner, Admin and Agent role.