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Knowledge Base:
Tickets
Phone Tickets
Favicon badge counters for ticket filters
Ticket reminder (Ticket Snooze)
Auto BCC
Defining and using SLA policies
Editing email templates
Canned replies
Manage ticket tags
Editing ticket notifications
Auto Reply
Editing replies and notes
Updating tickets in bulk
Auto-assigning tickets to agents
Merging tickets
Reports
Custom ticket fields
When I send an email in Helprace, who is it 'From'?
Adding a link to KB article or topic in a ticket reply
Enabling and customizing customer satisfaction ratings
Real-time support for tickets
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