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Knowledge Base: Tickets

  • Favicon badge counters for ticket filters

  • Ticket reminder

  • Auto BCC

  • Defining and using SLA policies

  • Editing email template

  • Canned replies

  • Manage ticket tags

  • Editing ticket notifications

  • Auto Reply

  • Editing replies and notes

  • Updating tickets in bulk

  • Auto-assigning tickets to agents

  • Merging tickets

  • Reports

  • Custom ticket fields

  • When I send an email using Helprace, who is it 'From'?

  • Adding a link to KB article or topic in a ticket reply

  • Enabling and customizing customer satisfaction ratings

  • Real-time support for tickets

  • Setting the return email address in ticket replies

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