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Knowledge Base:
Tickets
Reports
When I send an email using Helprace, who is it 'From'?
Adding a link to KB article or topic in a ticket reply
Enabling and customizing customer satisfaction ratings
Real-time support for tickets
Setting the return email address in ticket replies
Agent collision detection in tickets
Setup SPF to help with email delivery
Changing ticket requester
Searching for all tickets submitted by a customer
Adding agent signature to ticket replies
Increase agent and ticketing productivity with Macros
Setting triggers and instantaneous ticket rules
Using triggers and automations to manage ticket workflows
Searching tickets and setting up filters
Changing ticket properties directly from your email inbox
Setting automations and time-based ticket rules
Managing suspended and rejected tickets
Ticket statuses within Helprace
Assigning a ticket to an agent who created it
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