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Knowledge Base
Getting started with Helprace
Adding mailboxes and setting up email forwarding
Spaces
How to register and participate in a Helprace portal
Changing user roles
Creating mailboxes and separating tickets received at different addresses
Knowledge base articles
Autogenerated table of contents
Posting without signup
Adding live chat to your user portal
Converting live chat history and offline messages to tickets
User data privacy guide (GDPR compliance)
Phone Tickets
When a user with many emails contacts me, where will my reply be sent?
About Teams, Groups & Organizations
User roles
Your user profile, preferences and requests manager
What is an agent (in billing terms)?
Organizing content for optimum engagement
How to submit a request to the support team
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