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Knowledge Base
Getting Started
6
Tickets
39
Email Setup
7
Community
18
Knowledge Base
8
Integration
9
Best Practices
3
User Portal
9
End-user guide
8
General
15
Frequently Asked Questions
2
User Management
8
Visual Editor
2
User Portal Customization
2
Teams, Groups & Organizations
4
Getting started with Helprace
Adding mailboxes and setting up email forwarding
Spaces
How to register and participate in a Helprace portal
Changing user roles
Creating mailboxes and separating tickets received at different addresses
Knowledge base articles
Autogenerated table of contents
Adding live chat to your user portal
Converting live chat history and offline messages to tickets
About Teams, Groups & Organizations
Using the Trash folder for articles and topics
Replying to Tickets
How to export full Community and Knowledge Base data
User roles
Your user profile, preferences and requests manager
What is an agent (in billing terms)?
Organizing content for optimum engagement
How to submit a request to the support team
Space restrictions
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