How to export full Community and Knowledge Base data

You can export the entire dataset from your Community and Knowledge Base, including topics, votes, comments, and users. This is useful for backups, analysis, or migration purposes.

How to export:

  1. Go to Admin → Integrations → Export
  2. Check the boxes for the data you want to include:
    • Community Topics
    • Topic Votes
    • Replies and Comments
    • Votes on Replies/Comments
    • Users (agents and end-users)
  3. Click Save

The export process may take a few minutes. Once it's ready, you'll receive a zip file via email with the selected data in CSV format.

Notes:

  • Export includes all content from all channels.
  • Voting data includes user identifiers (email/name).
  • Community and KB exports are combined in the same export tool.
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