Updating tickets in bulk

Upon selecting the desired tickets in list view, you can change any single ticket field or all of them at once. For example, you can apply macros, send replies or add internal notes to tickets in bulk.

How to bulk update tickets

Go to the Tickets page in the admin panel and find the tickets you wish to make changes to.

Select desired tickets by clicking the checkboxes to the left of the ticket.

Tip: You can also select all tickets on the current page by clicking the checkbox to the left of the Bulk Actions button.

You'll see a blue Bulk Actions button at the bottom left of the page.

Click on Bulk Actions and select Edit.

Make the required changes to your tickets. You can also add a reply, note or apply a macro.

CC & Tags

When updating CCs & tags you'll notice multiple fields. Here's how they work:

  • Tags: Add / CCs: Add - adds specified CC/tags to selected tickets. Existing CC/tags will be preserved.
  • Tags: Set / CCs: Add - removes all CC/tags from selected tickets and adds specified CC/tags.
  • Tags: Remove / CCs: Remove - removes specified CC/tags from selected tickets. All other tags are preserved.

Please note that changes to CCs and tags are applied in the same order as they appear in the window.

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