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Knowledge Base

  • Getting Started6

  • Tickets39

  • Email Setup7

  • Community18

  • Knowledge Base8

  • Integration9

  • Best Practices3

  • User Portal9

  • End-user guide8

  • General15

  • Frequently Asked Questions2

  • User Management8

  • Visual Editor2

  • User Portal Customization2

  • Teams, Groups & Organizations4

  • Solving your first support ticket in Helprace

  • Why can't I sign up or log in to my Helprace account?

  • How to pin Knowledge Base articles to the top

  • Feedback Widget plugin & SSO Integration for Wordpress

  • Merging users

  • Setup DKIM to help with email delivery

  • Problems channel

  • Disabling the Contact Cloud app

  • Deleting your tickets

  • Organizations

  • Converting customers' emails into Helprace tickets

  • Set up SPF to help with email delivery

  • Blocking a user

  • Remove Updates, Knowledge Base, Problems, Questions, Ideas, Praise from User Portal

  • Adding Community & Knowledge Base search field to your site

  • Agent collision detection for articles and topics

  • Ideas channel

  • Favicon badge counters for ticket filters

  • Deleting your Helprace account

  • Deleting your profile as a user

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  • Getting Started
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  • Email Setup
  • Community
  • Knowledge Base
  • Integration
  • Best Practices
  • User Portal
  • End-user guide
  • General
  • Frequently Asked Questions
  • User Management
  • Visual Editor
  • User Portal Customization
  • Teams, Groups & Organizations
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