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Knowledge Base

  • Getting Started6

  • Tickets39

  • Email Setup7

  • Community18

  • Knowledge Base8

  • Integration9

  • Best Practices3

  • User Portal9

  • End-user guide8

  • General15

  • Frequently Asked Questions2

  • User Management8

  • Visual Editor2

  • User Portal Customization2

  • Teams, Groups & Organizations4

  • Using your own domain with Helprace (domain aliasing and mapping)

  • Adding articles to your Knowledge Base

  • Creating an Ideas Lab (video)

  • Video Tutorials

  • X-Frame-Options issue with Single Sign-On in Feedback Widget

  • Sending emails via custom SMTP

  • Questions channel

  • Activity and Moderation filters & options

  • Deleting a user

  • Forwarding tickets and ticket replies

  • Changing the order of Knowledge Base articles

  • Do not show new members on the home page

  • Introduction to Helprace REST API

  • Importing and inviting users in bulk

  • Adding inboxes with non-personal emails

  • Updates channel

  • Ticket reminder (ticket snooze)

  • Where is my invoice? Can I specify company details and VAT?

  • Setting up Single Sign-On (SSO)

  • Dividing & organizing your Knowledge Base into categories

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Categories

  • Getting Started
  • Tickets
  • Email Setup
  • Community
  • Knowledge Base
  • Integration
  • Best Practices
  • User Portal
  • End-user guide
  • General
  • Frequently Asked Questions
  • User Management
  • Visual Editor
  • User Portal Customization
  • Teams, Groups & Organizations
  • All Articles
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