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Knowledge Base
Getting Started
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39
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Making your Helprace private, partially restricted or public
Managing your social media authentication
Email forwarding from Outlook.com and Office365
Adding a link to a topic
How to ensure your online community is successful
Moderation
Adding a personal agent signature to tickets
Setting up Google Analytics to monitor your User Portal
How to import and export data in bulk from Helprace
How to follow discussions and subscribe to notifications
Checking a topic for possible duplicates
Tags in community and knowledge base
Auto BCC
Collecting feedback on your website using the Feedback Widget
Authentication options
Voting for a topic on behalf of a user
Defining and using SLA policies
Adding DNS CAA record for your domain alias
Posting to the community on behalf of a user
Editing email templates
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