Helprace gives users as well as agents the ability to set a number of email addresses to a user profile. Regardless of which email the message is sent from, Helprace will always reply to the default email.
In the above example, an email sent from c.fowler@example will be responded to chrystalfowler@example unless you make the former a default address.
How do you check what address the message came from?
1. Click Show Original to the right of a ticket message.
2. Click Headers.
3. Change the reply-to address by clicking on the user's avatar in the sidebar and clicking "Edit Profile". Make another email primary by clicking the check bock beside the email. Click Save.