What happens when a user with many emails submits a ticket from a non-default address?

Helprace gives users as well as agents the ability to set a number of email addresses to a user profile. Regardless of which email the message is sent from, Helprace will always reply to the default email.

In the above example, an email sent from c.fowler@example will be responded to chrystalfowler@example unless you make the former a default address.

How do you check what address the message came from?

1. Click Show Original to the right of a ticket message.

2. Click Headers.

3. Change the reply-to address by clicking on the user's avatar in the sidebar and clicking "Edit Profile". Make another email primary by clicking the check bock beside the email. Click Save.

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