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Setting Time Based ticket rules (automations)
Vic
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Trash, spam and suspended tickets
Edward
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How to follow discussions and subscribe to notifications
Vic
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How to submit a request to the support team
Vic
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How to register and participate in a Helprace portal
Edward
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Spaces
Vic
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Making your Helprace private, partially restricted or public
Vic
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Participating in the Community
Vic
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Changing the order of Knowledge Base articles
Edward
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Sorting and filtering out discussions
Edward
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Dividing & organizing your Community into categories
Edward
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Dividing & organizing your Knowledge Base into categories
Edward
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Formatting guide for your knowledge base articles
Gregory
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Converting customers' emails into Helprace tickets
Edward
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Setting up Google Analytics to monitor your User Portal
Edward
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Getting started with Helprace
Edward
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Branding your Helprace to match your business profile
Edward
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Adding carbon copy (CC) emails to your tickets
Edward
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Matthias Basler
Assigning a ticket to the staff member (agent) who created it
Edward
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Rules & Notifications: Using Instant and Time based rules to manage workflows
Edward
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