Tickets: Closed Ideas: General

Closed Ideas: Tickets

1

Voting is closed

Completed

Routing tickets to a specific team based on user input

Tarek Saade · 1 · Last reply by Gregory
1

Voting is closed

Completed

Let users set ticket priority when they open a ticket

Maiya · 1 · Last reply by Gregory
2

Voting is closed

Completed

Custom fields in triggers and automations

Chris Kluis · 1 · Last reply by Gregory
2

Voting is closed

Completed

Custom field columns in ticket views

Khalid Ibrawish · 1 · Last reply by Gregory
7

Voting is closed

Completed

Show Organization's name under the user name in ticket list

Andrea Salicetti · 4 · Last reply by Andrea Salicetti
1

Voting is closed

Completed

Create ticket with whole organization on CC

Martin Elias · 1 · Last reply by Gregory
5

Voting is closed

Completed

Ticket forwarding to external address

Adam Terry · 1 · Last reply by Vic
1

Voting is closed

Completed

Event times hh:mm

David · 2 · Last reply by David
2

Voting is closed

Completed

Send attachments as real attachments rather than links

Megan Neal · 1 · Last reply by Vic
9

Voting is closed

Completed

Tickets visibility within Organization

Joe · 2 · Last reply by Vic
4

Voting is closed

Completed

Restrict access to tickets for agent teams

Megan Neal · 1 · Last reply by Vic
3

Voting is closed

Completed

Priority support customers

Liana · 1 · Last reply by Vic
3

Voting is closed

Completed

Routing tickets based on customer

Megan Neal · 1 · Last reply by Vic
3

Voting is closed

Completed

Personalised agent signatures

Sm · 1 · Last reply by Edward
1

Voting is closed

Completed

Favicon badge

Manuel L · 1 · Last reply by Edward
1

Voting is closed

Completed

Pull client information and display it on Tickets page

Gunnsteinn Hall · 2 · Last reply by Edward
1

Voting is closed

Completed

Deleting or hiding a ticket reply

Berry de Jager · 2 · Last reply by Edward
20

Voting is closed

Completed

Option to add custom fields to ticket submit form

Chris Howard · 9 · Last reply by Edward
1

Voting is closed

Completed

Mass update of tickets attributes

Edward Hardin · 1 · Last reply by Edward
19

Voting is closed

Completed

Reporting for tickets

Bing Chan · 6 · Last reply by Edward