Personalised agent signatures

When agent is replying to a ticket, I want to show a signature after the reply.

1 reply

We have added ability for agents to add signatures:

  • Signatures are personal, every agent has their own.
  • Agents can add multiple signatures and select the most appropriate one when replying to a ticket.
  • Signatures can be assigned to mailboxes and are selected by default when using that mailbox.

Learn more: Adding an agent signature to ticket email notifications