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Personalised agent signatures
When agent is replying to a ticket, I want to show a signature after the reply.
1 reply
We have added ability for agents to add signatures:
- Signatures are personal, every agent has their own.
- Agents can add multiple signatures and select the most appropriate one when replying to a ticket.
- Signatures can be assigned to mailboxes and are selected by default when using that mailbox.
Learn more: Adding an agent signature to ticket email notifications