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replying as agent email

hi, im working with a group of colleagues on one email group 

-a customer would send a request to the email group

- one of us would reply and answer the customer from their work mails

now I want to use helprace to better manage the tickets and spread them out evenly, iv come across an issue, where if one of the agents (my colleagues) would reply , the customer will receive an answer from the group email , 

how can we have that when each agent replies, the customer will receive the email from the agent's work mail

thanks

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Hi,

This can be solved by adding each agent's work email as a "mailbox". The agents will be able to choose which email they want to send a ticket from.

Similarly, if a customer sends an email to an agent's work email, they will receive a reply from it, too.

Here's more articles to help:

Adding mailboxes and setting up email forwarding

When I send or receive an email in Helprace, who is it from?

When a user with many emails contacts me, where will my reply be sent?

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