Tickets: Top Ideas: General | Helprace Support

Top Ideas: Tickets

18

18 people support this

Time tracking for tickets

Edward · 2 · Last reply by Techtonic907
17

17 people support this

Started

Facebook & Twitter Channels

Edward · 2 · Last reply by Edward
8

8 people support this

Creating a ticket from an email I forwarded manually

Megan Neal · 3 · Last reply by Martin Elias
5

5 people support this

Add notifications for SLA violations

Megan Neal · 0 · Posted
4

4 people support this

Custom ticket statuses

Jacob · 2 · Last reply by Edward
4

4 people support this

Ticket escalation rules

Ryan Kuhn · 0 · Posted
4

4 people support this

Separate ticket reports for organizations

Win · 0 · Posted
4

4 people support this

Push notifications

Manuel L · 0 · Posted
3

3 people support this

Exporting tickets

EPMO Hawaii · 1 · Last reply by Edward
3

3 people support this

Auto response emails with suggested answers

Megan Neal · 0 · Posted
3

3 people support this

Archiving tickets

Megan Neal · 0 · Posted
3

3 people support this

Tracking email open rates

Mica · 0 · Posted
3

3 people support this

Light agents

Chris Brown · 0 · Posted
3

3 people support this

Use my own mailbox without forwarding

Harish Vasishta · 1 · Last reply by Gregory
3

3 people support this

Show My requests in main menu

Piotr Kononow · 0 · Posted
2

2 people support this

Daily status email

Kranthi Kiran Pulluru · 0 · Posted
2

2 people support this

Mark tickets with unread customer replies in bold

Videoguy789 · 0 · Posted
2

2 people support this

Add response time condition to SLA

Mrivera · 0 · Posted
2

2 people support this

SMS tickets

Info · 0 · Posted
2

2 people support this

Prepopulate ticket fields

Megan Neal · 0 · Posted