In addition to shared signatures that we had for a long time, we’re beefing up how signatures work at the agent level.
This week and we're bringing you brand new agent signatures & agent signature manager.
- Signatures are personal, every agent has their own.
- Agents can add multiple signatures and select the most appropriate one when replying to a ticket.
- Signatures can be assigned to mailboxes and are selected by default when using that mailbox.
In summary, signatures are user-specific first and mailbox-specific second. This means that every agent now has the ability to set their own, private signatures and assign them to specific mailboxes in Helprace.
Last month we kept busy getting ready for GDPR compliance (that's out now) and released a number of user management and privacy options.