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Show Organization's name under the user name in ticket list

WHAT

I want to be able to see from the list of all opened ticket from which organisation they come.

WHY

We work on a B2B market and we have a lot of companies as client (hundreds) and each company has a lot of people who work in it (a mean of hundreds people for each company) and who have access to our support portal (helprace): we cannot remember given a user name in which company he works in, unless the ticket system show it to me...

HOW

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This feature is implemented. Now you can change ticket list columns to include requester's organization as well as other useful information including custom ticket fields.

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This feature is implemented. Now you can change ticket list columns to include requester's organization as well as other useful information including custom ticket fields.

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From where can I enable this feature?

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1

You can set default list of columns for all filters in Tickets menu (three dots > Default Columns). In addition you can set columns for each filter separately.

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1

Thank you, this is a very important feature for us!

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