Tickets: New Ideas: General | Helprace Support

New Ideas: Tickets

1

1 person supports this

Started

Get Custom Fields in Ticket API

Randy Rijkschroeff · 2 · Last reply by Gregory
2

2 people support this

Reporting for custom fields

Lars Johansson · 0 · Posted
1

1 person supports this

Organisation manager (user)

David · 0 · Posted
1

1 person supports this

Have distinct "Merge" and "Close as duplicate" functions

Matthias Basler · 1 · Last reply by Edward
1

1 person supports this

Easy way to swap user from CC with requester

Piotr Tokarski · 0 · Posted
1

1 person supports this

Custom SLA for groups and organizations

Darren Bridle · 0 · Posted
3

3 people support this

Show My requests in main menu

Piotr Kononow · 0 · Posted
3

3 people support this

Use my own mailbox without forwarding

Harish Vasishta · 1 · Last reply by Gregory
1

1 person supports this

Show page referer on a submitted ticket

Megan Neal · 0 · Posted
2

2 people support this

Import emails from an external mailbox

Rudy · 0 · Posted
2

2 people support this

Notify selected organization members of ticket status

Megan Neal · 0 · Posted
2

2 people support this

SLA taking into account business hours

Megan Neal · 0 · Posted
4

4 people support this

Push notifications

Manuel L · 0 · Posted
1

1 person supports this

Personal and shared views in reports

Ann Plana · 0 · Posted
1

1 person supports this

Add link to ticket to emails that doesn't require login

Megan Neal · 0 · Posted
1

1 person supports this

Ticket reporting for customers

Megan Neal · 0 · Posted
1

1 person supports this

Follow the ITIL terminology

Joe Gallacher · 0 · Posted
1

1 person supports this

Assign ticket automatically when agents starts working on it

Info · 0 · Posted
1

1 person supports this

Agent going off-duty

Info · 0 · Posted
1

1 person supports this

Default to private notes when agent works on a ticket

Tom Browning · 0 · Posted