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New Ideas:
Tickets
Hot
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New
Accepted
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Activity
2
2
people support this
Allow user to change ticket requester
Tom Browning
·
0
· Posted
3
3
people support this
Light agents
Chris Brown
·
0
· Posted
2
2
people support this
Tracking email click-through rates
Mica
·
0
· Posted
3
3
people support this
Tracking email open rates
Mica
·
0
· Posted
4
4
people support this
Separate ticket reports for organizations
Win
·
0
· Posted
2
2
people support this
Prepopulate ticket fields
Megan Neal
·
0
· Posted
1
1
person supports this
Add condition for number of tickets with a certain status to SLA
Admin
·
0
· Posted
1
1
person supports this
Routing tickets according to the time of the day
Info
·
0
· Posted
2
2
people support this
SMS tickets
Info
·
0
· Posted
1
1
person supports this
Allow selected users update ticket statuses
Sari Chreih
·
0
· Posted
3
3
people support this
Archiving tickets
Megan Neal
·
0
· Posted
2
2
people support this
Add response time condition to SLA
Mrivera
·
0
· Posted
3
3
people support this
Auto response emails with suggested answers
Megan Neal
·
0
· Posted
1
1
person supports this
Send invitation to the user after receiving their first email
Liana
·
0
· Posted
8
8
people support this
Creating a ticket from an email I forwarded manually
Megan Neal
·
3
· Last reply
by
Martin Elias
1
1
person supports this
BCP Management
Ryan Kuhn
·
0
· Posted
4
4
people support this
Ticket escalation rules
Ryan Kuhn
·
0
· Posted
1
1
person supports this
Reports on SLA
Chris Kluis
·
0
· Posted
1
1
person supports this
Dependent custom fields
Chris Kluis
·
0
· Posted
1
1
person supports this
Separate SLAs for organizations
Chris Kluis
·
0
· Posted
Dialog Caption
