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Separate SLAs for organizations

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Separate SLAs for organizations

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Chris Kluis
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Related Topics

  • Different business hours for organizations
  • Organizations
  • Tickets visibility within Organization
  • Limit spaces to certain users
  • Agent teams
  • User groups
  • Mass mail to a user group
  • Ticket escalation rules
  • Restrict access to tickets for agent teams
  • Assigning ticket to a team
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