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Agent teams
I wish to create teams of agents to restrict access to content, tickets, users, etc.
Best Reply
I’m happy to say this popular feature is finally out!
You can use Teams to restrict support staff access to tickets, content (Spaces) in the portal, or use them in ticket business rules.
By the way, this is part of a large Teams, Groups and Organizations update we’ve been working on for a long time. Here’s what else they can help you with: Here’s a short list of what else they can help you with.
2 replies
Yes i would really love to have agents with only Knowledge Base access, it would also be great to pay a different fee for those since they have limited access.
I’m happy to say this popular feature is finally out!
You can use Teams to restrict support staff access to tickets, content (Spaces) in the portal, or use them in ticket business rules.
By the way, this is part of a large Teams, Groups and Organizations update we’ve been working on for a long time. Here’s what else they can help you with: Here’s a short list of what else they can help you with.