Tickets: Top Ideas: General | Helprace Support

Top Ideas: Tickets

2

2 people support this

Tracking email click-through rates

Mica · 0 · Posted
2

2 people support this

Allow user to change ticket requester

Tom Browning · 0 · Posted
2

2 people support this

SLA taking into account business hours

Megan Neal · 0 · Posted
2

2 people support this

Notify selected organization members of ticket status

Megan Neal · 0 · Posted
2

2 people support this

Import emails from an external mailbox

Rudy · 0 · Posted
2

2 people support this

Reporting for custom fields

Lars Johansson · 0 · Posted
1

1 person supports this

Hide Tickets module from some customers

Edna Navarro · 1 · Last reply by Edward
1

1 person supports this

Attachments preview before sending a ticket reply

Laura Matthews · 1 · Last reply by Edward
1

1 person supports this

Separate SLAs for organizations

Chris Kluis · 0 · Posted
1

1 person supports this

Dependent custom fields

Chris Kluis · 0 · Posted
1

1 person supports this

Reports on SLA

Chris Kluis · 0 · Posted
1

1 person supports this

BCP Management

Ryan Kuhn · 0 · Posted
1

1 person supports this

Send invitation to the user after receiving their first email

Liana · 0 · Posted
1

1 person supports this

Allow selected users update ticket statuses

Sari Chreih · 0 · Posted
1

1 person supports this

Routing tickets according to the time of the day

Info · 0 · Posted
1

1 person supports this

Add condition for number of tickets with a certain status to SLA

Admin · 0 · Posted
1

1 person supports this

Default to private notes when agent works on a ticket

Tom Browning · 0 · Posted
1

1 person supports this

Agent going off-duty

Info · 0 · Posted
1

1 person supports this

Assign ticket automatically when agents starts working on it

Info · 0 · Posted
1

1 person supports this

Follow the ITIL terminology

Joe Gallacher · 0 · Posted