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Reports on SLA

Dashboards that show SLA performance against customers

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Reports on SLA

Dashboards that show SLA performance against customers

reporting

Chris Kluis

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Related Topics

Reporting for tickets
Separate ticket reports for organizations
Defining and using SLA policies
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SLA should skip the time ticket is pending
Add condition for number of tickets with a certain status to SLA
Custom SLA for groups and organizations
SLA taking into account business hours
Add notifications for SLA violations
Add response time condition to SLA

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