Tickets: Activity in Ideas: General

Activity in Ideas: Tickets

Older than a week
M

Posted

Tracking email click-through rates

2

2 people support this

· Mica · 0 · Posted
M

Posted

Tracking email open rates

3

3 people support this

· Mica · 0 · Posted
W

Posted

Separate ticket reports for organizations

4

4 people support this

· Win · 0 · Posted
Posted

Prepopulate ticket fields

2

2 people support this

· Megan Neal · 0 · Posted
A

Posted

Add condition for number of tickets with a certain status to SLA

1

1 person supports this

· Admin · 0 · Posted
Posted

Routing tickets according to the time of the day

1

1 person supports this

· Info · 0 · Posted
Posted

SMS tickets

2

2 people support this

· Info · 0 · Posted
SC

Posted

Allow selected users update ticket statuses

1

1 person supports this

· Sari Chreih · 0 · Posted
Posted

Routing tickets based on customer

Completed · 3

Voting is closed

· Megan Neal · 1 · Last reply by Vic
Posted

Archiving tickets

3

3 people support this

· Megan Neal · 0 · Posted
M

Posted

Add response time condition to SLA

2

2 people support this

· Mrivera · 0 · Posted
Posted

Auto response emails with suggested answers

3

3 people support this

· Megan Neal · 0 · Posted
TS

Posted

Routing tickets to a specific team based on user input

Completed · 1

Voting is closed

· Tarek Saade · 1 · Last reply by Gregory
Posted

Priority support customers

Completed · 3

Voting is closed

· Liana · 1 · Last reply by Vic
Posted

Send invitation to the user after receiving their first email

1

1 person supports this

· Liana · 0 · Posted
Posted

Creating a ticket from an email I forwarded manually

8

8 people support this

· Megan Neal · 3 · Last reply by Martin Elias
Posted

Let users set ticket priority when they open a ticket

Completed · 1

Voting is closed

· Maiya · 1 · Last reply by Gregory
Posted

BCP Management

1

1 person supports this

· Ryan Kuhn · 0 · Posted
Posted

Ticket escalation rules

4

4 people support this

· Ryan Kuhn · 0 · Posted
Posted

Reports on SLA

1

1 person supports this

· Chris Kluis · 0 · Posted