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Activity in Ideas:
Tickets
General
93
Tickets
74
Community
40
KB
19
Integrations
39
Hot
Top
New
Accepted
Closed
Activity
Older than a week
Posted
Routing tickets according to the time of the day
1
1
person supports this
·
Info
·
0
· Posted
Posted
SMS tickets
2
2
people support this
·
Info
·
0
· Posted
SC
Posted
Allow selected users update ticket statuses
1
1
person supports this
·
Sari Chreih
·
0
· Posted
Posted
Routing tickets based on customer
Completed
·
3
Voting is closed
·
Megan Neal
·
1
· Last reply
by
Vic
Posted
Archiving tickets
3
3
people support this
·
Megan Neal
·
0
· Posted
M
Posted
Add response time condition to SLA
2
2
people support this
·
Mrivera
·
0
· Posted
Posted
Auto response emails with suggested answers
3
3
people support this
·
Megan Neal
·
0
· Posted
TS
Posted
Routing tickets to a specific team based on user input
Completed
·
1
Voting is closed
·
Tarek Saade
·
1
· Last reply
by
Gregory
Posted
Priority support customers
Completed
·
3
Voting is closed
·
Liana
·
1
· Last reply
by
Vic
Posted
Send invitation to the user after receiving their first email
1
1
person supports this
·
Liana
·
0
· Posted
Posted
Creating a ticket from an email I forwarded manually
8
8
people support this
·
Megan Neal
·
3
· Last reply
by
Martin Elias
Posted
Let users set ticket priority when they open a ticket
Completed
·
1
Voting is closed
·
Maiya
·
1
· Last reply
by
Gregory
Posted
BCP Management
1
1
person supports this
·
Ryan Kuhn
·
0
· Posted
Posted
Ticket escalation rules
4
4
people support this
·
Ryan Kuhn
·
0
· Posted
Posted
Reports on SLA
1
1
person supports this
·
Chris Kluis
·
0
· Posted
Posted
Custom fields in triggers and automations
Completed
·
2
Voting is closed
·
Chris Kluis
·
1
· Last reply
by
Gregory
Posted
Mass mail to a user group
1
1
person supports this
·
Hugues Morneau
·
0
· Posted
Posted
Personalised agent signatures
Completed
·
3
Voting is closed
·
Sm
·
1
· Last reply
by
Edward
AT
Posted
Ticket forwarding to external address
Completed
·
5
Voting is closed
·
Adam Terry
·
1
· Last reply
by
Vic
Posted
Send attachments as real attachments rather than links
Completed
·
2
Voting is closed
·
Megan Neal
·
1
· Last reply
by
Vic
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