Tickets: Activity Ideas: : General | Helprace Support Activity Ideas: Tickets Helprace RSS https://support.helprace.com/s1-general/ideas/activity/c20-tickets?format=rss Get Custom Fields in Ticket API Is it possible to retrieve the custom fields and their data when using the api to get the ticket information. 

]]> Fri, 22 Nov 2019 20:48:57 +0000 https://support.helprace.com/i794-get-custom-fields-in-ticket-api https://support.helprace.com/i794-get-custom-fields-in-ticket-api Randy Rijkschroeff Randy Rijkschroeff Is it possible to retrieve the custom fields and their data when using the api to get the ticket information. 

]]> Show Organization's name under the user name in ticket list WHAT

I want to be able to see from the list of all opened ticket from which organisation they come.

WHY

We work on a B2B market and we have a lot of companies as client (hundreds) and each company has a lot of people who work in it (a mean of hundreds people for each company) and who have access to our support portal (helprace): we cannot remember given a user name in which company he works in, unless the ticket system show it to me...

HOW

]]> Thu, 28 Nov 2019 19:39:31 +0000 https://support.helprace.com/i767-show-organization-s-name-under-the-user-name-in-ticket-list https://support.helprace.com/i767-show-organization-s-name-under-the-user-name-in-ticket-list Andrea Salicetti Andrea Salicetti WHAT

I want to be able to see from the list of all opened ticket from which organisation they come.

WHY

We work on a B2B market and we have a lot of companies as client (hundreds) and each company has a lot of people who work in it (a mean of hundreds people for each company) and who have access to our support portal (helprace): we cannot remember given a user name in which company he works in, unless the ticket system show it to me...

HOW

]]> Show Organization's name under the user name in ticket list WHAT

I want to be able to see from the list of all opened ticket from which organisation they come.

WHY

We work on a B2B market and we have a lot of companies as client (hundreds) and each company has a lot of people who work in it (a mean of hundreds people for each company) and who have access to our support portal (helprace): we cannot remember given a user name in which company he works in, unless the ticket system show it to me...

HOW

]]> Thu, 28 Nov 2019 19:39:31 +0000 https://support.helprace.com/i767-show-organization-s-name-under-the-user-name-in-ticket-list https://support.helprace.com/i767-show-organization-s-name-under-the-user-name-in-ticket-list Andrea Salicetti Andrea Salicetti WHAT

I want to be able to see from the list of all opened ticket from which organisation they come.

WHY

We work on a B2B market and we have a lot of companies as client (hundreds) and each company has a lot of people who work in it (a mean of hundreds people for each company) and who have access to our support portal (helprace): we cannot remember given a user name in which company he works in, unless the ticket system show it to me...

HOW

]]> Show Organization's name under the user name in ticket list WHAT

I want to be able to see from the list of all opened ticket from which organisation they come.

WHY

We work on a B2B market and we have a lot of companies as client (hundreds) and each company has a lot of people who work in it (a mean of hundreds people for each company) and who have access to our support portal (helprace): we cannot remember given a user name in which company he works in, unless the ticket system show it to me...

HOW

]]> Thu, 28 Nov 2019 19:39:31 +0000 https://support.helprace.com/i767-show-organization-s-name-under-the-user-name-in-ticket-list https://support.helprace.com/i767-show-organization-s-name-under-the-user-name-in-ticket-list Andrea Salicetti Andrea Salicetti WHAT

I want to be able to see from the list of all opened ticket from which organisation they come.

WHY

We work on a B2B market and we have a lot of companies as client (hundreds) and each company has a lot of people who work in it (a mean of hundreds people for each company) and who have access to our support portal (helprace): we cannot remember given a user name in which company he works in, unless the ticket system show it to me...

HOW

]]> Show Organization's name under the user name in ticket list WHAT

I want to be able to see from the list of all opened ticket from which organisation they come.

WHY

We work on a B2B market and we have a lot of companies as client (hundreds) and each company has a lot of people who work in it (a mean of hundreds people for each company) and who have access to our support portal (helprace): we cannot remember given a user name in which company he works in, unless the ticket system show it to me...

HOW

]]> Thu, 28 Nov 2019 19:39:31 +0000 https://support.helprace.com/i767-show-organization-s-name-under-the-user-name-in-ticket-list https://support.helprace.com/i767-show-organization-s-name-under-the-user-name-in-ticket-list Andrea Salicetti Andrea Salicetti WHAT

I want to be able to see from the list of all opened ticket from which organisation they come.

WHY

We work on a B2B market and we have a lot of companies as client (hundreds) and each company has a lot of people who work in it (a mean of hundreds people for each company) and who have access to our support portal (helprace): we cannot remember given a user name in which company he works in, unless the ticket system show it to me...

HOW

]]> Routing tickets to a specific team based on user input For example, user can select a department (team) in the ticket submission form and ticket will be assigned to that team.

]]> Thu, 28 Nov 2019 20:38:21 +0000 https://support.helprace.com/i557-routing-tickets-to-a-specific-team-based-on-user-input https://support.helprace.com/i557-routing-tickets-to-a-specific-team-based-on-user-input Tarek Saade Tarek Saade For example, user can select a department (team) in the ticket submission form and ticket will be assigned to that team.

]]> Routing tickets to a specific team based on user input For example, user can select a department (team) in the ticket submission form and ticket will be assigned to that team.

]]> Thu, 28 Nov 2019 20:38:21 +0000 https://support.helprace.com/i557-routing-tickets-to-a-specific-team-based-on-user-input https://support.helprace.com/i557-routing-tickets-to-a-specific-team-based-on-user-input Tarek Saade Tarek Saade For example, user can select a department (team) in the ticket submission form and ticket will be assigned to that team.

]]> Let users set ticket priority when they open a ticket I wish users to set levels of urgency while submitting a ticket.

]]> Thu, 28 Nov 2019 20:31:38 +0000 https://support.helprace.com/i548-let-users-set-ticket-priority-when-they-open-a-ticket https://support.helprace.com/i548-let-users-set-ticket-priority-when-they-open-a-ticket Maiya Maiya I wish users to set levels of urgency while submitting a ticket.

]]> Let users set ticket priority when they open a ticket I wish users to set levels of urgency while submitting a ticket.

]]> Thu, 28 Nov 2019 20:31:38 +0000 https://support.helprace.com/i548-let-users-set-ticket-priority-when-they-open-a-ticket https://support.helprace.com/i548-let-users-set-ticket-priority-when-they-open-a-ticket Maiya Maiya I wish users to set levels of urgency while submitting a ticket.

]]> Custom fields in triggers and automations Allow me to use conditions and actions on custom fields in triggers and automations.

]]> Thu, 28 Nov 2019 20:20:50 +0000 https://support.helprace.com/i538-custom-fields-in-triggers-and-automations https://support.helprace.com/i538-custom-fields-in-triggers-and-automations Chris Kluis Chris Kluis Allow me to use conditions and actions on custom fields in triggers and automations.

]]> Custom fields in triggers and automations Allow me to use conditions and actions on custom fields in triggers and automations.

]]> Thu, 28 Nov 2019 20:20:50 +0000 https://support.helprace.com/i538-custom-fields-in-triggers-and-automations https://support.helprace.com/i538-custom-fields-in-triggers-and-automations Chris Kluis Chris Kluis Allow me to use conditions and actions on custom fields in triggers and automations.

]]> Custom field columns in ticket views I'd like to select desired custom fields as columns in ticket views.

]]> Thu, 28 Nov 2019 20:18:00 +0000 https://support.helprace.com/i653-custom-field-columns-in-ticket-views https://support.helprace.com/i653-custom-field-columns-in-ticket-views Khalid Ibrawish Khalid Ibrawish I'd like to select desired custom fields as columns in ticket views.

]]> Custom field columns in ticket views I'd like to select desired custom fields as columns in ticket views.

]]> Thu, 28 Nov 2019 20:18:00 +0000 https://support.helprace.com/i653-custom-field-columns-in-ticket-views https://support.helprace.com/i653-custom-field-columns-in-ticket-views Khalid Ibrawish Khalid Ibrawish I'd like to select desired custom fields as columns in ticket views.

]]> Use my own mailbox without forwarding e.g. via IMAP

]]> Mon, 26 Mar 2018 10:08:14 +0000 https://support.helprace.com/i655-use-my-own-mailbox-without-forwarding https://support.helprace.com/i655-use-my-own-mailbox-without-forwarding Harish Vasishta Harish Vasishta e.g. via IMAP

]]> Show Organization's name under the user name in ticket list WHAT

I want to be able to see from the list of all opened ticket from which organisation they come.

WHY

We work on a B2B market and we have a lot of companies as client (hundreds) and each company has a lot of people who work in it (a mean of hundreds people for each company) and who have access to our support portal (helprace): we cannot remember given a user name in which company he works in, unless the ticket system show it to me...

HOW

]]> Thu, 28 Nov 2019 19:39:31 +0000 https://support.helprace.com/i767-show-organization-s-name-under-the-user-name-in-ticket-list https://support.helprace.com/i767-show-organization-s-name-under-the-user-name-in-ticket-list Andrea Salicetti Andrea Salicetti WHAT

I want to be able to see from the list of all opened ticket from which organisation they come.

WHY

We work on a B2B market and we have a lot of companies as client (hundreds) and each company has a lot of people who work in it (a mean of hundreds people for each company) and who have access to our support portal (helprace): we cannot remember given a user name in which company he works in, unless the ticket system show it to me...

HOW

]]> Show Organization's name under the user name in ticket list WHAT

I want to be able to see from the list of all opened ticket from which organisation they come.

WHY

We work on a B2B market and we have a lot of companies as client (hundreds) and each company has a lot of people who work in it (a mean of hundreds people for each company) and who have access to our support portal (helprace): we cannot remember given a user name in which company he works in, unless the ticket system show it to me...

HOW

]]> Thu, 28 Nov 2019 19:39:31 +0000 https://support.helprace.com/i767-show-organization-s-name-under-the-user-name-in-ticket-list https://support.helprace.com/i767-show-organization-s-name-under-the-user-name-in-ticket-list Andrea Salicetti Andrea Salicetti WHAT

I want to be able to see from the list of all opened ticket from which organisation they come.

WHY

We work on a B2B market and we have a lot of companies as client (hundreds) and each company has a lot of people who work in it (a mean of hundreds people for each company) and who have access to our support portal (helprace): we cannot remember given a user name in which company he works in, unless the ticket system show it to me...

HOW

]]> Get Custom Fields in Ticket API Is it possible to retrieve the custom fields and their data when using the api to get the ticket information. 

]]> Fri, 22 Nov 2019 20:48:57 +0000 https://support.helprace.com/i794-get-custom-fields-in-ticket-api https://support.helprace.com/i794-get-custom-fields-in-ticket-api Randy Rijkschroeff Randy Rijkschroeff Is it possible to retrieve the custom fields and their data when using the api to get the ticket information. 

]]> Get Custom Fields in Ticket API Is it possible to retrieve the custom fields and their data when using the api to get the ticket information. 

]]> Fri, 22 Nov 2019 20:48:57 +0000 https://support.helprace.com/i794-get-custom-fields-in-ticket-api https://support.helprace.com/i794-get-custom-fields-in-ticket-api Randy Rijkschroeff Randy Rijkschroeff Is it possible to retrieve the custom fields and their data when using the api to get the ticket information. 

]]> Create ticket with whole organization on CC When creating a ticket in the admin, or basically wherever you are asked to input email addresses/users, it would be great if I could put all users within an organization at once by specifying the organization, instead of manually copy and paste all users' emails into the CC field.

Could something like this be implemented please? 

]]> Thu, 17 Oct 2019 16:21:27 +0000 https://support.helprace.com/i793-create-ticket-with-whole-organization-on-cc https://support.helprace.com/i793-create-ticket-with-whole-organization-on-cc Martin Elias Martin Elias When creating a ticket in the admin, or basically wherever you are asked to input email addresses/users, it would be great if I could put all users within an organization at once by specifying the organization, instead of manually copy and paste all users' emails into the CC field.

Could something like this be implemented please? 

]]> Create ticket with whole organization on CC When creating a ticket in the admin, or basically wherever you are asked to input email addresses/users, it would be great if I could put all users within an organization at once by specifying the organization, instead of manually copy and paste all users' emails into the CC field.

Could something like this be implemented please? 

]]> Thu, 17 Oct 2019 16:21:27 +0000 https://support.helprace.com/i793-create-ticket-with-whole-organization-on-cc https://support.helprace.com/i793-create-ticket-with-whole-organization-on-cc Martin Elias Martin Elias When creating a ticket in the admin, or basically wherever you are asked to input email addresses/users, it would be great if I could put all users within an organization at once by specifying the organization, instead of manually copy and paste all users' emails into the CC field.

Could something like this be implemented please? 

]]>