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Activity in Ideas:
Tickets
General
93
Tickets
74
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40
KB
19
Integrations
39
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Completed
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1
Voting is closed
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Manuel L
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by
Edward
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Manuel L
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Edward
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1
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Manuel L
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1
· Last reply
by
Edward
Posted
Push notifications
4
4
people support this
·
Manuel L
·
0
· Posted
Posted
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Completed
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1
Voting is closed
·
Manuel L
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1
· Last reply
by
Edward
Posted
Personal and shared views in reports
1
1
person supports this
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Ann Plana
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0
· Posted
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Started
Personalised agent signatures
Completed
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3
Voting is closed
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Sm
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1
· Last reply
by
Edward
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Planned
Restrict access to tickets for agent teams
Completed
·
4
Voting is closed
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Megan Neal
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1
· Last reply
by
Vic
Posted
Add link to ticket to emails that doesn't require login
1
1
person supports this
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Megan Neal
·
0
· Posted
Posted
Ticket reporting for customers
1
1
person supports this
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Megan Neal
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0
· Posted
JG
Posted
Follow the ITIL terminology
1
1
person supports this
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Joe Gallacher
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0
· Posted
Posted
Assign ticket automatically when agents starts working on it
1
1
person supports this
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Info
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0
· Posted
Posted
Agent going off-duty
1
1
person supports this
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Info
·
0
· Posted
Posted
Default to private notes when agent works on a ticket
1
1
person supports this
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Tom Browning
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0
· Posted
Posted
Allow user to change ticket requester
2
2
people support this
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Tom Browning
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0
· Posted
CB
Posted
Light agents
3
3
people support this
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Chris Brown
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0
· Posted
M
Posted
Tracking email click-through rates
2
2
people support this
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Mica
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0
· Posted
M
Posted
Tracking email open rates
3
3
people support this
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Mica
·
0
· Posted
W
Posted
Separate ticket reports for organizations
4
4
people support this
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Win
·
0
· Posted
Posted
Prepopulate ticket fields
2
2
people support this
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Megan Neal
·
0
· Posted
Dialog Caption
