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Activity in Ideas:
Tickets
Hot
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New
Accepted
Closed
Activity
Older than a week
KI
Posted
Custom field columns in ticket views
Completed
·
2
Voting is closed
·
Khalid Ibrawish
·
1
· Last reply
by
Gregory
R
Posted
Import emails from an external mailbox
2
2
people support this
·
Rudy
·
0
· Posted
Posted
Notify selected organization members of ticket status
2
2
people support this
·
Megan Neal
·
0
· Posted
Posted
SLA taking into account business hours
2
2
people support this
·
Megan Neal
·
0
· Posted
Replied
Favicon badge
Completed
·
1
Voting is closed
·
Manuel L
·
1
· Last reply
by
Edward
Changed Status
Started
>
Completed
Favicon badge
Completed
·
1
Voting is closed
·
Manuel L
·
1
· Last reply
by
Edward
Changed Status
No Status
>
Started
Favicon badge
Completed
·
1
Voting is closed
·
Manuel L
·
1
· Last reply
by
Edward
Posted
Push notifications
4
4
people support this
·
Manuel L
·
0
· Posted
Posted
Favicon badge
Completed
·
1
Voting is closed
·
Manuel L
·
1
· Last reply
by
Edward
Posted
Personal and shared views in reports
1
1
person supports this
·
Ann Plana
·
0
· Posted
Changed Status
No Status
>
Started
Personalised agent signatures
Completed
·
3
Voting is closed
·
Sm
·
1
· Last reply
by
Edward
Changed Status
No Status
>
Planned
Restrict access to tickets for agent teams
Completed
·
4
Voting is closed
·
Megan Neal
·
1
· Last reply
by
Vic
Posted
Add link to ticket to emails that doesn't require login
1
1
person supports this
·
Megan Neal
·
0
· Posted
Posted
Ticket reporting for customers
1
1
person supports this
·
Megan Neal
·
0
· Posted
JG
Posted
Follow the ITIL terminology
1
1
person supports this
·
Joe Gallacher
·
0
· Posted
Posted
Assign ticket automatically when agents starts working on it
1
1
person supports this
·
Info
·
0
· Posted
Posted
Agent going off-duty
1
1
person supports this
·
Info
·
0
· Posted
Posted
Default to private notes when agent works on a ticket
1
1
person supports this
·
Tom Browning
·
0
· Posted
Posted
Allow user to change ticket requester
2
2
people support this
·
Tom Browning
·
0
· Posted
CB
Posted
Light agents
3
3
people support this
·
Chris Brown
·
0
· Posted
Dialog Caption
