We’re giving you much more flexibility with custom ticket fields in Helprace. A custom ticket field is an additional data input that you’d like your end-users or agents to fill out as part of a ticket.
All in all, custom ticket fields place more information at your fingertips, putting you in a better position to offer great customer service.
So that’s it for this week. Don’t worry though - we got new stuff coming all the time, so stay tuned for more updates!
Learn more: Custom ticket fields