I have invite a user and entered the wrong email address. How do I remove or un-invite this user?
I see it is not possible to delete a user, even if they have not posted anything!
We have added an option to delete user accounts. Agent can remove a user completely or mark them as deleted. Learn more: Deleting another user
How can I delete a user account? I logged in using the Google+ button and while it is easy to block the account I can find no way to totally delete it.
It is not possible to delete a user account at this point. We just don't want data created by user (e.g. articles, topics, comments) to be lost with the user.
Depending on the situation you can go one of these ways:
Ah yes.. avoiding data orphaning makes sense. Thanks for the reply.
Thank you for your question, Mark!
I think it would be nice to have an option to remove or un-invite (manually or automatically) users that haven't posted anything yet. I'm converting this topic to 'idea', so that everyone could vote for it and increase priority of this feature.
Right now Helprace allows you to block users instead of deleting them. Check the 'How can I delete a user account?' topic to learn how to block users.
I would be benificial to be able to remove account which do not have any relation with articles, topics, comments etc. As now we have account with incorrect names ("john doe) and email addressess ("john.doe@contoso.com" <john.doe@contoso.com). Now this clogging up our database now and makes the numbers of amount of real users unclear.
Thanks Berry. I believe you might want to vote for this idea:
Hello Edward, I think it would be good to invite/remove those users too.
I think you should be able to uninvite and delete users. It's kinda annoying that I can't.
I believe we're going to solve this within the coming months. Stay tuned.
I just started and setup the ticketing system and now getting a lot of email that are not really users and should not be listed as users. Some stuff like "popular on twitter" etc..
Has anything been done for this yet? I have some user accounts that I really need to delete!
I've checked the conversation we had earlier this year regarding deleting users. Thanks to the API you do not really need to wait anymore until we add this option! It is possible to change user email address via API easily, in case you added someone accidentally. I'll contact you in a moment to get this done. Thank you!
Hi Edward,
Thanks for your response. I actually do not have any experience with APIs, so if you guys could help us out, we'd appreciate it. Thanks!
We have added an option to delete user accounts. Agent can remove a user completely or mark them as deleted. Learn more: Deleting another user
