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Rules & Notifications: Using Instant and Time based rules to manage workflows
Edward
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Organizing content for optimum engagement
Vic
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What is an agent (in billing terms)?
Edward
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Sorting and filtering out discussions
Edward
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Making your Helprace private, partially restricted or public
Vic
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Collecting feedback on your website using the Feedback Widget
Vic
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Participating in the Community
Vic
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Community in the admin panel
Vic
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Dividing & organizing your Community into categories
Edward
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Dividing & organizing your Knowledge Base into categories
Edward
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Adding articles to your Knowledge Base
Edward
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How to import and export data in bulk from Helprace
Vic
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by
Edward
Changing ticket properties directly from your email inbox
Gregory
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Searching tickets and setting up filters
Vic
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Helprace search guide
Vic
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Formatting guide for your knowledge base articles
Gregory
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Using your own domain with Helprace (domain aliasing and mapping)
Edward
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Branding your Helprace to match your business profile
Edward
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Converting customers' emails into Helprace tickets
Edward
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Ticket statuses within Helprace
Edward
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Dialog Caption
