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Slack integration

It would be great to be able to post notifications and updates to a channel in Slack.

Currently it is possible to monitor the helprace RSS feeds for community updates, but the messages are not clear.  I did not see any way to read ticket updates on Slack.

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Sounds like a great idea!

Yes, tickets are not available via RSS. Tickets contain private information and I'm not sure if we should an RSS for them. We would probably need a Slack app for this, I think.

You mentioned that messages are not clear when you monitor community updates in Slack via RSS. Could you please elaborate and possibly show a screenshot?

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We got the following several times.  Every time any update was made on this ticket https://foxyutils.helprace.com/i203-allow-to-split-all-pages-in-a-pdf-then-download-a-zip-file  we got the same entry in slack:

Rather would be nice to get an alert that a new suggestion was added with some information.  Then that a new comment was added by X and a bit of text etc.

 

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O
RSS and Authentication

I'm trying to setup app RSS feed into slack,

The issue is that the RSS feed I'm connecting to is on a closed group that requires authentication.

How do i authenticate?

URL to feed: http://mystore.helprace.com/s4-for-ansatte/all/new?format=rss 

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RSS standard doesn't support authentication, unfortunately. There are workarounds, but they do not appear to be secure.

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GD

Hi Edward ! Any news from a Slack integration ? 

Thanks

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Hi! No news at this time. We'll update this post should there be any changes.

webhook   of  some topics  may be  made poosible 

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Thank you for your suggestion Pagandai! We still have no news about this.

We've been using the following Zap for a while:

https://helprace.com/developers/api/#!/Webhooks/post_api_v1_webhooks

Create a hook with the event you need:
ticket_added, ticket_updated, ticket_assigned, ticket_cc, ticket_priority, ticket_requester, ticket_status, ticket_subject, ticket_tags, ticket_type, ticket_reply_agent_added, ticket_reply_user_added, ticket_note_added, user_added, user_updated, user_blocked, user_role_updated, user_contacts_updated, user_wiped, topic_added, topic_updated, topic_title, topic_body, topic_status, topic_tags, topic_deleted, topic_voted, topic_unvoted, topic_reply_added, topic_reply_updated, topic_reply_deleted, topic_reply_voted, topic_reply_unvoted, topic_reply_marked_best, topic_comment_added, topic_comment_updated or topic_comment_deleted

Here are the steps of our zap

  1. Catch Hook
  2. Filter (e.g. Ticket via (Text) Does not exactly match admin-panel, Ticket Subject (Text) Does not contain AUTOREPLY)
  3. Formatter Date / Time for creation timestamp
  4. Formatter Text Remove HTML tags
  5. Formatter Text Truncate
  6. Slack Send Channel Message with
    Ticket Author @ timestamp via channel
    Subject
    Truncated text
    with a direct link to the ticket in the admin panel
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