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Show suggestions when adding tags

Typically when I encourage our employees to use tags, I find it very important that the same tags be used for the same types of content. Unfortunately, often different people will misremember the tags and/or misspell the tags. The end result is that when someone clicks on a tag, they do not find all of the data they are looking for.

For example ClientInfo and ClientData might be two different tags intended to be for the same type of data.  If, when typing tags, it showed previously used tags, it would greatly help keep the system synchronized.

As follow ups, it would be idea to be able to see all tags in the system and edit/rename them from some sort of admin screen. Possibly even add tags, so that the admin could provide the desired tags up front, before users begin adding content.

Best Reply

Done!

Tags management page (Manage > Tags) allows you to create, rename, delete and merge tags together.

But that’s not all:

  • Suggestions when you’re adding tags to a ticket.
  • Clicking on a tag opens a list of tickets that have it.
  • Tags are color-coded, with the ability to set custom colors.
  • Tickets and Community tags are managed separately (because tickets are private while community / knowledge base tags could be public).

Learn more: Tags management

2 replies

1

We've started working on improving tags in Helprace. We're planning to add tag suggestions to prevent tags misspelling. Also there will be a tag management page, where you can delete, edit, change color, and merge tags. Tags for tickets and topics/articles would probably be separate. We're also planning to make all tags to show in lowercase to make them have a uniform look.

Done!

Tags management page (Manage > Tags) allows you to create, rename, delete and merge tags together.

But that’s not all:

  • Suggestions when you’re adding tags to a ticket.
  • Clicking on a tag opens a list of tickets that have it.
  • Tags are color-coded, with the ability to set custom colors.
  • Tickets and Community tags are managed separately (because tickets are private while community / knowledge base tags could be public).

Learn more: Tags management