Dividing your Knowledge Base into smaller categories

To add a category to your knowledge base, follow these simple steps.

  1. Log in to your Admin Panel and click on the Community tab.
  2. Point to Knowledge Base and you will see a cog to the right.
  3. Click on the cog and select Add Category. A new folder will appear and you'll have a chance to name it.

  4. To change the order of your category, simply drag and drop as shown below.

  5. To rename your category or delete it, simply hover over that category until a cog appears to the right of it and select an appropriate action.

Tip: To add an article to your newly created category, select your category and follow the steps as outlined in Adding articles to the knowledge base.

Tip: If you want to reorganize articles within your categories, take a look at Changing the order of knowledge base articles.

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