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New Ideas
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Activity
1
1
person supports this
Ticket reporting for customers
Megan Neal
·
0
· Posted
1
1
person supports this
Follow the ITIL terminology
Joe Gallacher
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0
· Posted
1
1
person supports this
Global find/replace
Adrienneposner
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0
· Posted
2
2
people support this
Reporting for knowledge base
Adrienneposner
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0
· Posted
1
1
person supports this
Troubleshooter
Adrienneposner
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0
· Posted
1
1
person supports this
Article permissions
Adrienneposner
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0
· Posted
1
1
person supports this
Editing preview
Adrienneposner
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0
· Posted
2
2
people support this
Article templates
Allen Hancock
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0
· Posted
5
5
people support this
VOIP integration
Brendon Paul
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0
· Posted
1
1
person supports this
Assign ticket automatically when agents starts working on it
Info
·
0
· Posted
1
1
person supports this
Agent going off-duty
Info
·
0
· Posted
1
1
person supports this
Define a strong password policy for all users
Tom Browning
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0
· Posted
1
1
person supports this
Default to private notes when agent works on a ticket
Tom Browning
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0
· Posted
2
2
people support this
Allow user to change ticket requester
Tom Browning
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0
· Posted
1
1
person supports this
Mass publishing and editing KB articles
Richard Mathis
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0
· Posted
3
3
people support this
Embedding PDF to knowledge base articles
Drew Holliday
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0
· Posted
1
1
person supports this
WordPress integration
Michael O'Neill
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0
· Posted
3
3
people support this
Light agents
Chris Brown
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0
· Posted
1
1
person supports this
White label or reseller program
Info
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0
· Posted
3
3
people support this
Keyboard shortcuts for admin panel
Mica
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0
· Posted
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