Ticket Badge Counter and Ticket Reminder

We’ve been working on two huge ticketing productivity boosters, and we’re happy to announce that they’re finally live!

Ticket counters

Ticket counters are a way to notify agents of new tickets - or tickets of importance. Ticket counters show the number of tickets in a badge counter within the favicon and on the Tickets button in the menu.

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Ticket reminder

Ticket reminders allow you to set the date and time when you want a ticket to be reopened. This is particularly useful when you want to put off working on a ticket to a later time.

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