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You can close an individual topic for further comments now.

This also can be done automatically, when topic gets a certain status (e.g. idea is completed, or problem is solved).

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You can lock each support channel for further comments separately. To do this, head to the Settings page in the Admin Console and select a desired support channel (e.g. Questions):

Uncheck the 'Enable Comments' option and click 'Save'. This will disable commenting function in the Questions channel. All previously added comments will still be shown.

You can repeat these steps for other channels (Updates, Knowledge Base, Ideas, Problems, and Praise).

This is blocking customers from posting not locking individual topics.

I'm sorry for misunderstanding. I thought that "locking community" is about locking all topics in the community at once.

There is no way to lock an individual topic for further comments, unfortunately. This might be a nice option to have though. Please, consider suggesting it to Ideas.

is this planning to be added?

We haven't considered this option yet. Please vote for this idea. Thank you!

How to make an idea (or question, problem, or praise) entry read-only?

There are times when we will need to close a post to replies, making it otherwise available, but in read-only mode. No additional replies, no additional comments.

How do we do this?

You can make a support channel read-only altogether (see my reply above for instructions).

It is not possible to make a specific topic read-only though. Feel free to vote for this idea!

1

Thanks. Too bad it's not possible, yet, it would be very very helpful. Everyone go vote! :0)

Locking Individual Community Topics

We love Helprace and it's software. We sometimes want certain topics to be locked. Instead of locking all topics, We should be able to block individual topics.  This way other topics can stay open and the ones that need to be locked can be without cutting off support from the forums entirely. 

After reviewing your forums here, I found that there are several users requesting this one. 

Do you plan to add it?

Thank you for your suggestion. Sounds like a great idea! I invite everyone to vote for it and add their suggestions.

1

We're planning to implement this in the nearest future. Thanks everyone for your feedback!

Fabulous news!

Getting closer to the release. Let me share how the locking feature is going to work:

  • You can lock topics individually
  • A setting for each community channel allows you to lock topics with certain statuses automatically. For example, if idea is marked as Declined or Completed, or if Problem is marked as Solved.

Awesome sauce. :0) Thanks for the update!

You can close an individual topic for further comments now.

This also can be done automatically, when topic gets a certain status (e.g. idea is completed, or problem is solved).

Learn more