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Creating a ticket from an email I forwarded manually

We're forwarding tickets to our Helprace account automatically. It's been setup by following these instructions Adding mailboxes and setting up email forwarding. All is well with that.

Though occasionally our customer may send a support request to my personal email. I wish to forward such an email to our Helprace address and see it converted to a ticket with a proper requester being set.

3 replies

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+1

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I too would like to see this.