I imagine since the community and knowledge base are already working quite well together, adding a chat function down the road wouldn't be too difficult?
We're surely planning to create our own live chat at some point in the future. There is no need to wait though, as you can use any existing chat solution with Helprace. Just follow these two simple steps to start using chat in Helprace:
Moved this question to Ideas to gather votes and some feedback on whether this functionality is a must for complete customer service. Let's discuss the most important features of the chat functionality required.
It depends on the voting in this topic. It is not on the roadmap yet.
Sounds great!
Live chat can give more credibilty to the suport service, thus this topic can be important future feature.
Adding a live chat feature would help every agent on the website. I think that if they do add a live chat feature that it should be included in all of the different levels of editions including the free edition since it is the users of the websites idea.
So how many votes are needed to have this to pop up at the roadmap?
Good question, Berry! Complexity of a feature is as important as votes. Live chat is very important and we'll get to it at some point.
I'm currently using https://www.tawk.to/ which is awesome and totally free FOREVER according to them.
Probably, creating and integration might be easier that developing a chat app from scratch.
Untill things get a paid service... and how about SSO? Want to share credentials with a third party?
Berry, most of the help desk providers that are out there already offer many 3rd. party integrations, I guess they have security features in place to prevent vulnerabilities.
We're surely planning to create our own live chat at some point in the future. There is no need to wait though, as you can use any existing chat solution with Helprace. Just follow these two simple steps to start using chat in Helprace:
