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Assign ticket automatically when agents starts working on it
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Agent going off-duty
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Define a strong password policy for all users
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Default to private notes when agent works on a ticket
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Allow user to change ticket requester
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Mass publishing and editing KB articles
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Embedding PDF to knowledge base articles
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WordPress integration
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Light agents
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White label or reseller program
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Keyboard shortcuts for admin panel
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Tracking email click-through rates
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Tracking email open rates
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4
4
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Separate ticket reports for organizations
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MailChimp integration
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Pre-made themes for user portal
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StreamSend integration
Dan
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Mad Mimi integration
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Prepopulate ticket fields
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Visual Studio Team Services integration
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