Forwarding tickets and ticket replies

You can forward a ticket (the whole conversation) as well as an individual ticket reply. This is useful if you'd like to refer a ticket to someone else, without changing the ownership of the original ticket.

Forwarding a ticket

Select "Forward" from the  menu above the ticket:

Forwarding a ticket reply

Select "Forward" from the  menu beside the desired reply:

Enter the email address of the person you'd like to forward to. Start typing a name or email to see suggestions and pick from list. You can also add CCs to your message.

The forwarded message will include all attachments and formatting as specified in the ticket, or ticket reply.

The requester (or original CCs) will not get any notification that their messages were forwarded.