Custom ticket statuses
Adding custom ticket statuses that will allow agents to set it for the correct time and setting for the ticket. Also needs to reflect on customer portal so the end user(customer) knows that the status is.
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This can be done with the help of custom ticket fields. For example, you can create a dropdown custom field with your custom statuses and make it visible to users and editable by agents.
Learn more: Custom ticket fields
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Thank you for your suggestion. Any particular statuses you have in mind?
This can be done with the help of custom ticket fields. For example, you can create a dropdown custom field with your custom statuses and make it visible to users and editable by agents.
Learn more: Custom ticket fields