Editing user profile details

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As an agent, you can edit user details including data that users see in their profile.

This can be accessed by:

•  Tickets: In ticket view, clicking on the user's name in the sidebar in ticker view, user profile
•  People: Right clicking on the ⋮ button to the right of the user and selecting Edit Profile
•  User profile: Clicking the pencil icon by User Participation

Users can see and edit the following information in the user portal:

Name, Emails, job title, organization, organization website and time zone.

Agents see can that and a lot more in the admin panel:

Change desired details in the user profile and click Save.

Agents can also edit their own profiles in the same fashion.