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Contact all active users

I would like to see the ability from the admin page to easily push out a message to all active users a message. Since your community is new and there will be lots of changes in the near and distant future, I think it would be great to be able to push out an alert to every person who signed up with us about the update or upgrade.

Best Reply

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We have an Updates channel that should be used for this purpose. I believe it would be great to give agents an option to email all community members when they are publishing an Update.

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We have an Updates channel that should be used for this purpose. I believe it would be great to give agents an option to email all community members when they are publishing an Update.

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Is it possible to add the following feature:

When a new "Update" has been posted that the content of that post and a link to that post will be send (by email) to all the community-users (who are able to opt-out from this email flow)?

So when we publish a new version of our software all the community-members are automatically informed and are instandly able to download the latest version.

I see that the using RSS feed is a feasible workflow however this is not an active push as we are looking for.

Also to have this active-update-subscription enabled for all new community-members is a real benefit for endorsing our latest software.

This sound like a great feature to me! I hope we get around to it soon.

Exporting emails OR providing a mechanism to send emails to your users

I would like to be able to make general announcements in a form of an email with the ability for users to unsubscribe if the choose to do so. Since this is not a current feature in helprace, I wanted then to export my user emails to write them an email. Apparently you cannot do this either.

I will have to go to facebook and create a facebook group.

Thanks.