Trash Folder, Attachment Reminder, UI Improvements

This release introduces a Trash folder for topics and articles, a warning for missing attachments in ticket replies, and several interface improvements for faster support operations.

Trash Folder for Topics & Articles

Knowledge base articles and community posts now support a soft-delete mechanism via a Trash section.

  • Use the Trash action from the menu of an article, post, or category
  • Bulk action also available in list views
  • Items in Trash are retained for 30 days
  • Admins and Owners can restore or permanently delete them
  • Auto-deletion occurs after 30 days

Attachment Reminder for Tickets

Agents are alerted when a reply mentions an attachment but none is added:

  • Triggers when words like attached, attachment, etc. are detected
  • Attach File action is highlighted in red
  • The paperclip icon near Submit is also underlined

This helps avoid missing file errors and improves response quality.

“Mark as Spam” Moved to Toolbar

The Mark as Spam action is now directly accessible in the ticket toolbar. One click is enough to send a ticket to Spam.

Organization Column in User List

The admin Users list now shows each user's Organization. No need to open profiles to check which company they belong to.

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