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Add response time condition to SLA

i.e. Time to Answer

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2 people support this

Add response time condition to SLA

i.e. Time to Answer

Mrivera

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Related Topics

Add condition for number of tickets with a certain status to SLA
SLA should skip the time ticket is pending
Defining and using SLA policies
SLA taking into account business hours
Add notifications for SLA violations
Setting Time Based ticket rules (automations)
Reports on SLA
Custom SLA for groups and organizations
Changing the language of user portal and admin panel
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