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Ticket escalation rules

e.g. escalation paths to users and groups based on priority of task

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4
4 people support this

Ticket escalation rules

e.g. escalation paths to users and groups based on priority of task

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Ryan Kuhn
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Related Topics

  • Organizations
  • User groups
  • Mass mail to a user group
  • Agent teams
  • Tickets visibility within Organization
  • Restrict access to tickets for agent teams
  • Assigning ticket to a team
  • Limit spaces to certain users
  • Separate SLAs for organizations
  • Different business hours for organizations

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  • Supporters 4
  • Replies 0
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