3
Completed

Capture page URL where ticket or topic is created

Hi, so far we are using the Community App to create a community feedback portal around our service. However we would like to know if it is possible that when a user reports a problem or a new ideas in the Community App the same entry captures the URL of where the feedback widget is being reporting, device information such as browser of mobile phone. So far I am unable to find that kind of support, but maybe I am missing something.

Follow

2 replies

Votes Newest Oldest

This feature is implemented. Now you can see URL of originating page where ticket, question, idea etc. where submitted.

Comment

This sounds like a great idea to me. Helprace captures user device info (IP, os, resolution, user agent, etc) when user submits a ticket. It would be nice to have it for community too. Capturing widget URL would be nice too.

I believe this information should be displayed to agents only. Do you agree?

Comment
JH

Yes, that is the idea.

Reply